As we reflect on the year, we are especially thankful for the relationships we have built with customers like you. Thank you for your trust and partnership.

Wishing you and your family a wonderful Thanksgiving.

BTS Thanksgiving Holiday Schedule

11/27 — Closed “Happy Turkey Day”

11/28 — Closed

Emergency Service is available 24/7/365. You can reach our team at .

Don’t Forget to set up your Holiday Schedule for the upcoming Holiday Season!

If you do not have your holiday schedule set up or you need additional information, please call our support department at or email our support team at service@18.224.78.136 / support@18.224.78.136 to open a service ticket.

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The front desk has officially gone digital.

Introducing RingCentral AI Receptionist (AIR), a revolutionary new feature that uses artificial intelligence to greet, route, and assist callers—24/7, with zero wait time. Whether your team is in the office, remote, or off the clock, AIR ensures your customers always receive a professional and efficient experience.

What Is RingCentral AIR?

RingCentral AI Receptionist (AIR) is an intelligent virtual receptionist that automates call handling using conversational AI. It’s designed to replicate (and often enhance) the experience of a human receptionist by understanding caller intent, answering basic questions, and routing calls accurately—all without the need for live intervention.

Key Features:

• Natural Language Understanding (NLU)
  Callers can speak naturally—no need to “press 1 for sales.” AIR interprets spoken requests like “I need to talk to billing” or “What are your business hours?” with precision.

• Smart Call Routing
  AIR routes calls based on context, department, availability, or even past interaction history—saving time and eliminating frustration.

• Customizable Workflows
  Design custom call flows for different business hours, holidays, or caller types. AIR adapts to your specific business needs.

• Multilingual Support
  Need to support diverse customer bases? AIR handles multiple languages, giving callers a more inclusive experience.

Why Businesses Are Making the Switch

Gone are the days of endless phone trees and missed calls. AIR delivers:

• Faster response times

• Reduced call abandonment

• Lower operational costs

• A consistent brand experience, every time

Whether you’re a medical office, law firm, retail operation, or enterprise support center, RingCentral AIR gives you the power to scale your front desk without increasing headcount.

Did you know BTS is a Certified RingCentral Delivery Partner?

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In today’s fast-paced, customer-driven economy, businesses can no longer afford missed opportunities or subpar interactions. The contact center has become the frontline for customer experience—and RingCentral RingSense is rewriting the rules on how those interactions happen.

What Is RingSense?

RingSense by RingCentral is an AI-powered conversation intelligence tool that helps organizations better understand, manage, and optimize their customer communications. By analyzing voice and video calls in real-time, RingSense extracts valuable insights, tracks key performance metrics, and even offers live coaching opportunities for agents.

Smarter Conversations, Happier Customers

The real magic of RingSense is how it improves both agent productivity and customer satisfaction. Here’s how:

• Real-Time Transcriptions & Summaries
  No more scrambling to take notes. RingSense provides live transcription and post-call summaries so agents can stay fully engaged with the customer.

• Sentiment Analysis
  Understand how your customers are really feeling. RingSense automatically evaluates tone and context to provide sentiment scores, helping supervisors intervene early when needed.

• Automated QA & Performance Feedback
  Supervisors no longer need to sift through hours of calls. RingSense scores conversations based on customizable KPIs, helping teams focus on what matters most.

• Agent Coaching & Enablement
  RingSense detects knowledge gaps, identifies missed sales opportunities, and suggests training—all without micromanaging.

Why This Matters

Whether you’re running a large call center or a small support team, RingSense offers a competitive edge. It doesn’t just gather data—it delivers intelligence that transforms how you serve customers and grow your business.

If your goal is to elevate your customer service, improve agent performance, and gain clear visibility into every call, RingSense is the tool you’ve been waiting for.

Visit RingCentral Support page for more information

Did you know BTS is a RingCentral Certified Delivery Partner?

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Managed IT Services: A Smart Move for Growing Businesses

In today’s fast-paced business environment, staying ahead means more than just having the latest technology—it means managing it smartly. As companies grow, so do their IT needs, and trying to handle everything in-house can stretch resources thin. That’s where Managed IT Services come in—and why they’ve become a smart, strategic move for businesses that are serious about growth.

At BTS, we provide managed IT services designed to not only support your operations but to help drive your success. Here’s why it matters—and how we’ve already helped businesses like yours.

The Value of Managed IT Services

1. Proactive Maintenance: Prevent Problems Before They Start

Instead of waiting for something to break, managed IT services are all about proactive monitoring and maintenance.
At BTS, we continuously monitor your network, servers, and devices to catch issues early—before they turn into costly downtime. Regular updates, security patches, and system optimizations keep your IT environment running smoothly, so you can focus on running your business.

2. Strengthened Cybersecurity: Protect Your Business Assets

Cyber threats are evolving rapidly, and businesses of all sizes are targets. Managed IT services include advanced cybersecurity solutions like firewalls, anti-virus management, endpoint protection, secure backups, and threat detection.

3. 24/7 Support: Help When You Need It Most

Technology problems don’t stick to a 9-to-5 schedule. That’s why BTS offers 24/7 IT support. Whether it’s a password reset at 10 PM or a server issue on a holiday weekend, our support team is just a call or ticket away.

4. Strategic IT Planning: Scale Smart

Managed services aren’t just about maintaining what you have—they’re about preparing for what’s next.
BTS acts as your virtual CIO, helping you plan your IT roadmap so that your technology scales alongside your business goals.

Why BTS?

At BTS, we don’t believe in one-size-fits-all solutions. We partner with you to understand your needs, challenges, and ambitions—and then deliver managed services that empower your business.

With 40+ years of industry experience, cutting-edge technology solutions, and a personal commitment to our clients’ success, BTS is the IT partner you can trust.

Ready to Future-Proof Your IT?

Don’t let IT challenges slow your growth. Let BTS handle the technology—so you can focus on your business.
📞 Call us today at

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The Hidden Costs of Analog Lines—and How to Eliminate Them

In a time when nearly everything is moving to the cloud, many businesses are still holding onto analog phone lines—often out of habit or because “it still works.” But those old copper lines may be quietly draining your budget and limiting your growth potential. Let’s break down the hidden costs of analog lines—and what you can do to eliminate them.

1. Higher Monthly Service Costs

Analog lines are typically billed individually, and the cost can range from $40 to $1000 or more per line per month. When you factor in multiple lines across departments or locations, that cost balloons quickly—especially compared to modern VoIP or SIP solutions, which can consolidate service and reduce the per-line cost significantly.

2. Limited Scalability

Need to add new lines? With analog, that often means new hardware installations, extra wiring, and long waits. It’s not just inconvenient—it’s inefficient. Digital and cloud-based phone systems scale with a few clicks, allowing your business to grow without infrastructure headaches.

3. Maintenance and Repair Expenses

Analog systems rely on outdated infrastructure that’s becoming more expensive to support. Finding replacement parts or technicians trained in legacy systems gets harder every year—and you’ll pay a premium when something breaks. Compare that to cloud-based systems, where updates and maintenance are handled remotely and included in your service.

4. Lack of Modern Features

Modern communication tools like voicemail-to-email, auto attendants, call analytics, and video conferencing aren’t natively supported on analog systems. This limits your team’s efficiency and can leave your business looking outdated to clients.

5. Security Risks

Analog systems lack the encryption and cybersecurity protocols that come standard with most modern digital platforms. This makes your communication more vulnerable to eavesdropping or tampering—especially concerning if you’re in a regulated industry like healthcare or finance.

The Solution: Modernize with BTS

At BTS, we specialize in helping businesses transition from outdated analog systems to modern, cost-effective communications platforms. Whether it’s VoIP, SIP trunking, or a fully hosted cloud PBX, we tailor solutions to your business’s needs, ensuring:

Lower monthly bills

Enhanced call features

Better scalability

Increased security

Local support from a trusted partner

Ready to Cut the Cord on Analog?

Let BTS help you uncover the hidden costs in your current setup—and show you a better way forward. Contact us today to schedule a free telecom assessment and see how much you could be saving.

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Have you been thinking of replacing your current POTS? Looking for the latest on RingCentral POTS Replacement? Look no further!

RingCentral POTS ( Plain Old Telephone Service ) Replacement solution connects traditional phones, fax machines, and specialty endpoint devices, including emergency alarms, point-of-sale systems, and security systems, to the cloud.

Below you will find some material that will help you familiarize yourself with RingCentral POTS Replacement:

1. Why RingCentral POTS Replacement?

RingCentral POTS Replacements help you simplify management with one trusted provider giving you a single pane of glass for managing all devices. Also giving you reliable connectivity and high-quality voice service to your mission-critical systems-even during outages, being able to maintain reliability and compliance.

When it is time to add new lines, equipment and sites you can easily scale up and sown as needed. Enjoy the advanced integrations and future-proofing with powerful analytics and 300+ pre built integrations. Reduce costs by paying only for what you use and continue to use your existing analog equipment.

2. How it works

You might be wondering how does it work?

RingCentral POTS Replacement works by using an enterprise-grade device that connects to your existing analog phones and specialty endpoint devices.

For example, when a fire alarm is triggered, the fire panel sends an analog signal to the RingCentral POTS Replacement device that converts it to Internet Protocol(IP). A Session Initiation Protocol (SIP) call is initiated through RingCentral to transmit emergency tones and signals. This notifies the local fire responders, ensuring prompt emergency response. RingCentral POTS Replacement helps protect your existing investments while streamlining management and reducing costs.

3. Capabilities

Emergency backup

In the case of an outage, RingCentral POTS Replacements device provides a build-in battery that provides up to 48 hours of power failover and an optional LTE connection to ensure uninterrupted connectivity.

Voice features supported

• Unlimited domestic calling in the US and Canada
• Auto attendant (single level interactive voice response)
• Three-way calling
• E911
• Hunt groups
• Voicemail
• Caller ID
• Call forwarding and handling
• Call screening and blocking
• Call hold and call transfer
• Call waiting
• Music on hold
• Send and receive faxes over the cloud or to fax machines

We have all heard the saying “Work smart not harder” with RingCentral you can Simplify your management with one unified solution from one trusted vendor.

Unify your existing analog-based lines with modern collaboration tools like cloud phone system, video meetings, team messaging, powerful analytics, advanced integrations, and more, in a single app. Lower the total cost of ownership and get powerful AI conversation intelligence.

RingCentral POTS Replacement works with a broad range of analog devices, including but limited to:

• Elevators
• Security Systems
• Fire alarm panels
• Point of sale systems
• Refrigerators/freezers
• Fax machines

RingCentral Next-Gen POTS Replacement innovative solution delivers an always-on experience even during power or internet outages providing unmatched reliability no matter the conditions.

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Vonage: Get to know Vonage Webinar

Elevate your Communications with UCaaS & CCaaS.

Businesses rely on technology to fuel workflows and drive outcomes. Combining the right solutions can optimize operations, build customer relationships, and improve productivity. Leveraging unified communications and contact center technologies from Vonage, provide employees with the tools needed to deliver quality experiences. Join BTS and Vonage for this 60 minute interactive webinar.

What we will cover:

• Who is Vonage?
• Advanced calling features and reliability with Vonage
• Inside look at the Vonage Admin Portal
• Live demonstration of Vonage and Microsoft Teams

Date: Wednesday, August 21, 2024

Time: 11am PST

Register Today

Webinars

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RingCentral: Get to know RingCentral Webinar

Did you miss the live webinar?  View the recording here.

Businesses who make the switch from on-premise systems to RingCentral’s cloud solution see big benefits like cost savings, ease of use, scalability, streamlined work flows, and the ability for employees to work from anywhere on a secure and unified platform.  Get AI-powered phone, message, video, contact center, and virtual events solutions with RingCentral, the complete cloud communications platform. Let’s talk!

Benefits of RingCentral

1. Easy transition

2. Improved flexibility

3. Superior security and privacy

4. First-class reliability

5. Seamless integrations

6. All-in-one solution

7. Stay ahead of the competition

Thank you to all that attended.

Recording is available below.

Please reach out if you would like to schedule a live demo.

View Recording

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Mitel: MiVoice Business and Mitel Revolution Webinar

View Recording

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View Recording

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