As we reflect on the year, we are especially thankful for the relationships we have built with customers like you. Thank you for your trust and partnership.

Wishing you and your family a wonderful Thanksgiving.

BTS Thanksgiving Holiday Schedule

11/27 — Closed “Happy Turkey Day”

11/28 — Closed

Emergency Service is available 24/7/365. You can reach our team at .

Don’t Forget to set up your Holiday Schedule for the upcoming Holiday Season!

If you do not have your holiday schedule set up or you need additional information, please call our support department at or email our support team at service@18.224.78.136 / support@18.224.78.136 to open a service ticket.

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The front desk has officially gone digital.

Introducing RingCentral AI Receptionist (AIR), a revolutionary new feature that uses artificial intelligence to greet, route, and assist callers—24/7, with zero wait time. Whether your team is in the office, remote, or off the clock, AIR ensures your customers always receive a professional and efficient experience.

What Is RingCentral AIR?

RingCentral AI Receptionist (AIR) is an intelligent virtual receptionist that automates call handling using conversational AI. It’s designed to replicate (and often enhance) the experience of a human receptionist by understanding caller intent, answering basic questions, and routing calls accurately—all without the need for live intervention.

Key Features:

• Natural Language Understanding (NLU)
  Callers can speak naturally—no need to “press 1 for sales.” AIR interprets spoken requests like “I need to talk to billing” or “What are your business hours?” with precision.

• Smart Call Routing
  AIR routes calls based on context, department, availability, or even past interaction history—saving time and eliminating frustration.

• Customizable Workflows
  Design custom call flows for different business hours, holidays, or caller types. AIR adapts to your specific business needs.

• Multilingual Support
  Need to support diverse customer bases? AIR handles multiple languages, giving callers a more inclusive experience.

Why Businesses Are Making the Switch

Gone are the days of endless phone trees and missed calls. AIR delivers:

• Faster response times

• Reduced call abandonment

• Lower operational costs

• A consistent brand experience, every time

Whether you’re a medical office, law firm, retail operation, or enterprise support center, RingCentral AIR gives you the power to scale your front desk without increasing headcount.

Did you know BTS is a Certified RingCentral Delivery Partner?

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In today’s fast-paced, customer-driven economy, businesses can no longer afford missed opportunities or subpar interactions. The contact center has become the frontline for customer experience—and RingCentral RingSense is rewriting the rules on how those interactions happen.

What Is RingSense?

RingSense by RingCentral is an AI-powered conversation intelligence tool that helps organizations better understand, manage, and optimize their customer communications. By analyzing voice and video calls in real-time, RingSense extracts valuable insights, tracks key performance metrics, and even offers live coaching opportunities for agents.

Smarter Conversations, Happier Customers

The real magic of RingSense is how it improves both agent productivity and customer satisfaction. Here’s how:

• Real-Time Transcriptions & Summaries
  No more scrambling to take notes. RingSense provides live transcription and post-call summaries so agents can stay fully engaged with the customer.

• Sentiment Analysis
  Understand how your customers are really feeling. RingSense automatically evaluates tone and context to provide sentiment scores, helping supervisors intervene early when needed.

• Automated QA & Performance Feedback
  Supervisors no longer need to sift through hours of calls. RingSense scores conversations based on customizable KPIs, helping teams focus on what matters most.

• Agent Coaching & Enablement
  RingSense detects knowledge gaps, identifies missed sales opportunities, and suggests training—all without micromanaging.

Why This Matters

Whether you’re running a large call center or a small support team, RingSense offers a competitive edge. It doesn’t just gather data—it delivers intelligence that transforms how you serve customers and grow your business.

If your goal is to elevate your customer service, improve agent performance, and gain clear visibility into every call, RingSense is the tool you’ve been waiting for.

Visit RingCentral Support page for more information

Did you know BTS is a RingCentral Certified Delivery Partner?

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Managed IT Services: A Smart Move for Growing Businesses

In today’s fast-paced business environment, staying ahead means more than just having the latest technology—it means managing it smartly. As companies grow, so do their IT needs, and trying to handle everything in-house can stretch resources thin. That’s where Managed IT Services come in—and why they’ve become a smart, strategic move for businesses that are serious about growth.

At BTS, we provide managed IT services designed to not only support your operations but to help drive your success. Here’s why it matters—and how we’ve already helped businesses like yours.

The Value of Managed IT Services

1. Proactive Maintenance: Prevent Problems Before They Start

Instead of waiting for something to break, managed IT services are all about proactive monitoring and maintenance.
At BTS, we continuously monitor your network, servers, and devices to catch issues early—before they turn into costly downtime. Regular updates, security patches, and system optimizations keep your IT environment running smoothly, so you can focus on running your business.

2. Strengthened Cybersecurity: Protect Your Business Assets

Cyber threats are evolving rapidly, and businesses of all sizes are targets. Managed IT services include advanced cybersecurity solutions like firewalls, anti-virus management, endpoint protection, secure backups, and threat detection.

3. 24/7 Support: Help When You Need It Most

Technology problems don’t stick to a 9-to-5 schedule. That’s why BTS offers 24/7 IT support. Whether it’s a password reset at 10 PM or a server issue on a holiday weekend, our support team is just a call or ticket away.

4. Strategic IT Planning: Scale Smart

Managed services aren’t just about maintaining what you have—they’re about preparing for what’s next.
BTS acts as your virtual CIO, helping you plan your IT roadmap so that your technology scales alongside your business goals.

Why BTS?

At BTS, we don’t believe in one-size-fits-all solutions. We partner with you to understand your needs, challenges, and ambitions—and then deliver managed services that empower your business.

With 40+ years of industry experience, cutting-edge technology solutions, and a personal commitment to our clients’ success, BTS is the IT partner you can trust.

Ready to Future-Proof Your IT?

Don’t let IT challenges slow your growth. Let BTS handle the technology—so you can focus on your business.
📞 Call us today at

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Stay focused on your priorities with a personal AI Assistant that captures call notes, translates messages, and crafts polished texts.

Here are some Powerful AI features for all the ways you work:

1. Capture details, connect and communicate effortlessly

You can capture key call details effortlessly with automated real-time note-taking, all key call details, decisions, and action items are capture and organized, allowing you to focus on meaningful conversations rather than administrative task. When you are on a call you can convert spoken words into real-time text with live transcription to create a searchable conversation for future reference. To enhance accessibility for those with hearing impairments you can improve conversation clarity with closed captions and offer on-screen text translations.

2. Hold productive conversations across every language

1. Craft and translate messages quickly 

Compose polished chat messages in your preferred style and length, while bridging languages gaps to enable effective global collaboration.

2. Generate more engaging texts

Create personalized SMS responses based on input and context, making your mobile communication more efficient and relevant.

3. Catch up in seconds

Quick catch up on group chats with key insights from condensed messaging summaries.

3. Get instant recaps from your most important conversations

We have all been in back to back meetings without a chance to jot down important notes and then we forget what was said in the meeting. With Rings AI Assistant you do not have to worry about taking notes or going back to look for that information, AI has you covered in the following.

1. Meeting recaps without the rewatch

Capture meeting highlights with concise summaries, providing quick takeaways without reviewing the entire session.

2. Easily share and send meeting highlights

Generate dynamic highlight clips of video meetings, and effortlessly revisit key moments.

3. Host more inclusive video meetings

Increase engagement with live transcription and close captions, ensuring everyone is included and informed during video meetings.

4. The ROI of AI Assistant

See how AI-powered virtual assistant helps save costs and improves productivity for real customers.

92% Of organizations see RingCentral AI Call Notes as important for their business after use

9 Hours saved per employee per month

84% Of organizations say AI Call Notes improved call engagement

This new AI Assistant will simplify your work!

Giving you the tools that you need to be successful.

The post New AI Assistant capabilities coming soon to RingEX! appeared first on BTS 1981.

The Hidden Costs of Analog Lines—and How to Eliminate Them

In a time when nearly everything is moving to the cloud, many businesses are still holding onto analog phone lines—often out of habit or because “it still works.” But those old copper lines may be quietly draining your budget and limiting your growth potential. Let’s break down the hidden costs of analog lines—and what you can do to eliminate them.

1. Higher Monthly Service Costs

Analog lines are typically billed individually, and the cost can range from $40 to $1000 or more per line per month. When you factor in multiple lines across departments or locations, that cost balloons quickly—especially compared to modern VoIP or SIP solutions, which can consolidate service and reduce the per-line cost significantly.

2. Limited Scalability

Need to add new lines? With analog, that often means new hardware installations, extra wiring, and long waits. It’s not just inconvenient—it’s inefficient. Digital and cloud-based phone systems scale with a few clicks, allowing your business to grow without infrastructure headaches.

3. Maintenance and Repair Expenses

Analog systems rely on outdated infrastructure that’s becoming more expensive to support. Finding replacement parts or technicians trained in legacy systems gets harder every year—and you’ll pay a premium when something breaks. Compare that to cloud-based systems, where updates and maintenance are handled remotely and included in your service.

4. Lack of Modern Features

Modern communication tools like voicemail-to-email, auto attendants, call analytics, and video conferencing aren’t natively supported on analog systems. This limits your team’s efficiency and can leave your business looking outdated to clients.

5. Security Risks

Analog systems lack the encryption and cybersecurity protocols that come standard with most modern digital platforms. This makes your communication more vulnerable to eavesdropping or tampering—especially concerning if you’re in a regulated industry like healthcare or finance.

The Solution: Modernize with BTS

At BTS, we specialize in helping businesses transition from outdated analog systems to modern, cost-effective communications platforms. Whether it’s VoIP, SIP trunking, or a fully hosted cloud PBX, we tailor solutions to your business’s needs, ensuring:

Lower monthly bills

Enhanced call features

Better scalability

Increased security

Local support from a trusted partner

Ready to Cut the Cord on Analog?

Let BTS help you uncover the hidden costs in your current setup—and show you a better way forward. Contact us today to schedule a free telecom assessment and see how much you could be saving.

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Have you been thinking of replacing your current POTS? Looking for the latest on RingCentral POTS Replacement? Look no further!

RingCentral POTS ( Plain Old Telephone Service ) Replacement solution connects traditional phones, fax machines, and specialty endpoint devices, including emergency alarms, point-of-sale systems, and security systems, to the cloud.

Below you will find some material that will help you familiarize yourself with RingCentral POTS Replacement:

1. Why RingCentral POTS Replacement?

RingCentral POTS Replacements help you simplify management with one trusted provider giving you a single pane of glass for managing all devices. Also giving you reliable connectivity and high-quality voice service to your mission-critical systems-even during outages, being able to maintain reliability and compliance.

When it is time to add new lines, equipment and sites you can easily scale up and sown as needed. Enjoy the advanced integrations and future-proofing with powerful analytics and 300+ pre built integrations. Reduce costs by paying only for what you use and continue to use your existing analog equipment.

2. How it works

You might be wondering how does it work?

RingCentral POTS Replacement works by using an enterprise-grade device that connects to your existing analog phones and specialty endpoint devices.

For example, when a fire alarm is triggered, the fire panel sends an analog signal to the RingCentral POTS Replacement device that converts it to Internet Protocol(IP). A Session Initiation Protocol (SIP) call is initiated through RingCentral to transmit emergency tones and signals. This notifies the local fire responders, ensuring prompt emergency response. RingCentral POTS Replacement helps protect your existing investments while streamlining management and reducing costs.

3. Capabilities

Emergency backup

In the case of an outage, RingCentral POTS Replacements device provides a build-in battery that provides up to 48 hours of power failover and an optional LTE connection to ensure uninterrupted connectivity.

Voice features supported

• Unlimited domestic calling in the US and Canada
• Auto attendant (single level interactive voice response)
• Three-way calling
• E911
• Hunt groups
• Voicemail
• Caller ID
• Call forwarding and handling
• Call screening and blocking
• Call hold and call transfer
• Call waiting
• Music on hold
• Send and receive faxes over the cloud or to fax machines

We have all heard the saying “Work smart not harder” with RingCentral you can Simplify your management with one unified solution from one trusted vendor.

Unify your existing analog-based lines with modern collaboration tools like cloud phone system, video meetings, team messaging, powerful analytics, advanced integrations, and more, in a single app. Lower the total cost of ownership and get powerful AI conversation intelligence.

RingCentral POTS Replacement works with a broad range of analog devices, including but limited to:

• Elevators
• Security Systems
• Fire alarm panels
• Point of sale systems
• Refrigerators/freezers
• Fax machines

RingCentral Next-Gen POTS Replacement innovative solution delivers an always-on experience even during power or internet outages providing unmatched reliability no matter the conditions.

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Every second Tuesday of the month, tech professionals around the world turn their attention to an important event known as Patch Tuesday. This day, designated by Microsoft, is when the company releases updates, security patches, and fixes for its software products. While many may see it as a mere technical task, Patch Tuesday offers significant benefits for businesses of all sizes. Here’s how it can help protect and enhance your business.

Why Patch Tuesday Matters for Your Business

1. Enhanced Security

Cybersecurity threats are on the rise, with hackers continuously looking for vulnerabilities to exploit. Patch Tuesday allows businesses to proactively address known security issues, significantly reducing the risk of data breaches and cyberattacks. One of the primary reasons Patch Tuesday is crucial for cybersecurity is its role in reducing the risk of zero-day vulnerabilities. These are security flaws that attackers can exploit before a patch is made available. Microsoft’s timely patches, especially those addressing critical vulnerabilities, shorten the window of opportunity for attackers. Organizations that consistently apply Patch Tuesday updates are less likely to experience breaches, such as those seen in the WannaCry ransomware attack, which exploited unpatched vulnerabilities.

2. Compliance with Regulations

Many industries have strict compliance requirements regarding data protection. Regularly applying patches helps ensure that your systems meet industry standards, reducing the risk of non-compliance penalties. Industries like healthcare and finance are often bound by strict regulations that require regular security updates. Patch Tuesday provides organizations with a reliable schedule for deploying patches, helping them meet these compliance standards. This consistent update update process enables IT teams to document their adherence to regulations, such as GDPR, HIPPA, or PCI-DSS, enduring that their systems remain within legal and regulatory guidelines.

3. System Stability and Performance

Beyond security, patches often include fixes for software bugs and performance enhancements. Regular updates can lead to improved system stability, reducing downtime and enhancing overall productivity. These non-security updates contribute to the overall stability and efficiency of systems, reinforcing the importance of Patch Tuesday in keeping infrastructure secure and reliable.

4. Cost Efficiency

Addressing vulnerabilities before they are exploited can save your business significant amounts of money. The costs associated with data breaches, including fines, legal fees, and reputational damage, can be astronomical compared to the investment in regular updates.

5. Maintaining Customer Trust

Customers expect businesses to protect their personal information. By staying up-to-date with patches, you demonstrate a commitment to cybersecurity, fostering trust and loyalty among your clientele.

Conclusion

Patch Tuesday is more than just a routine event; it’s a critical component of your business’s cybersecurity strategy. By prioritizing regular updates, you not only safeguard your systems, but also enhance performance and maintain compliance. In an era where cyber threats are ever-present, taking proactive measures through Patch Tuesday can significantly impact your organization’s resilience and success. Embrace it as an essential part of your IT management strategy, and watch your business thrive in a safer digital environment.

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But if you’re only using your phone to make and answer calls, you’re missing out on some next-level ways to get work done.

Here are five pro phone hacks that all RingCentral users need to know about:

1. Reply to an inbound phone call with a voice message

Whether you’re in a meeting or a noisy location, it’s not always convenient to answer a call. But if the call came from an important customer, strategic partner, or even your boss, you might want to acknowledge it.

In RingCentral MVP, you can reject an incoming call and reply to the caller with a predefined, custom voice message or text-to-speech—all with the tap of a button. Here’s how it works:

When you receive an incoming call, tap Reply with Message. You can then choose your reply from a set of preset messages or select “custom message” to enter your own.

As if that wasn’t easy enough, your caller can also respond to your message automatically. When they receive your message, they’ll have the choices such as “Press 1 – to Repeat the message”, “Press 2 – to Leave a voicemail” and so on.

• How to reply with a message

2. Set custom ringtones

Custom ringtones add color and personality to your incoming calls, but they can go much further than that. Here are some creative ways to use custom ringtones:

1. Keep loved ones first

Setting custom ringtones for the most important people in your life allows you to quickly identify when they call and prioritize what’s truly important. At the same time, you can also activate “Do Not Disturb” mode and allow only calls from certain numbers to come through.

2. Avoid or identify spam calls

Spam calls are pervasive and a huge productivity killer—especially for agents and those who answer calls often. Set custom ringtones for recurring numbers to avoid them completely, or set ringtones for your most important callers and ignore the rest.

3. Balance your work and personal life

When it’s time to unplug, you want to be completely disconnected from your work phone. Custom ringtones allow you to easily recognize if the caller is work-related or non-work-related.

4. Express yourself

Just as we decorate our office desks, we can also use custom ringtones to express ourselves. Choose a premade ringtone in RingCentral or upload your own.

• Custom ringtones for desktop
• Custom ringtones for Apple iOS
• Custom ringtones for Android

3. Switch from mobile to Apple CarPlay or Android Auto

Hybrid and remote work often means having to take calls and meetings with you on the go. But using a phone while driving carries risks. Handheld phones increase a driver’s crash risk by two to 3.5 times compared to hands-free.

RingCentral is compatible with both Apple CarPlay and Android Auto so you can place calls and join meetings (audio only) while staying focused on the road.

CarPlay capabilities:

• Place a call through Voice Command
• Answer Incoming calls will show on the CarPlay display
• Send a Message or Reply to messages via Voice Command
• Receive Messages. Messages will be read by CarPlay with the option to Reply or Skip
• View Notifications

Both Apple and Android versions have their own set of functionalities unique to their apps.

• How to set up Apple CarPlay
• How to set up Android Auto

4. Forward voicemails and fax message

In RingCentral MVP, forwarding voicemails and eFax messages is just a few clicks away. This simplicity and ease of use is impactful in several ways:

1. Faster response

If you receive an urgent voicemail or eFax while you’re busy, you can forward the message to a colleague and have them address the issue first.

2. Better customer satisfaction

Receive a question that requires someone with deeper knowledge? Forward the message to the right colleague to make sure you have everything you need to answer your customer’s question.

3. Close sales

Messages from prospects and leads might often want quick responses to their questions, and replying too slow can hurt those opportunities. Instant voicemail and eFax access allows your team to respond before potential customers lose interest in your products.

• How to share voicemails
• How to use visual voicemail
• How to forward an eFax

5. Flip from PC to mobile (and vice versa) with one click

Today’s workers are constantly on the move—taking meetings from their homes, cars, and offices. But leaving a meeting just to switch devices can disrupt the flow of the meeting, especially if you’re a critical participant.

Call Flip makes this juggling seamless by allowing you to change devices mid-call. Instead of hanging up or having to rejoin a session, Call Flip lets you start on one device and continue it on another without any interruptions to the meeting.

This allows you to take your meetings with you and remain professional—wherever work takes you.

• How to use Call Flip

Go ahead. Try them on

These phone features are available to all RingCentral MVP users today. Open your RingCentral app to try them out.

Want to learn more about RingCentral phone features? Request a demo or connect with a RingCentral specialist and see how phones play a critical role in the hybrid and remote workplace.

Originally published Nov 03, 2021, updated Jan 27, 2022

Link to Original Article

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One of the most startling statistics to emerge from the COVID-19 pandemic had nothing to do with communicable illnesses but rather with communications between businesses. In 2020, from March to June, Microsoft Teams use grew by 894%. That’s more than Zoom, in case you were wondering. And, between 2021 and 2022, the number of Teams users rose from 145 million to 270 million. Microsoft Teams has become the de facto communications platform for over one million organizations in just a few years.

This is, of course, good news for Microsoft. And it’s also good news for businesses already paying for Microsoft Office and essentially got a business-class collaboration platform for free, at least initially. But for companies who continued to rely on traditional telephony and vertical industries where video collaboration wasn’t the norm, Teams had some of them feeling left out.

Now fast forward to today, and these customers face the prospect of evaluating Teams phones, taking on E3-E5 licensing and SIP-trunking costs, and they are finding that Microsoft Teams is not free anymore. It’s a significant incremental uplift in expense for existing capability. Simply put, there isn’t an excellent way to tie legacy voice systems and Teams together without spending much money on additional phone licenses or introducing extra layers of complexity for paying for two phone/collaboration systems until now.

Mitel Delivers New Tools for Teams

For clients who have previously decided to adopt Microsoft Teams, Mitel recently announced a series of tools and applications that seamlessly integrate Mitel’s enterprise-class telephony features with the MS Teams platform for a single, robust communications and collaboration solution. For example, suppose Teams users choose to activate the phone licenses available on Teams. In that case, they can now enjoy direct routing that connects with Mitel endpoints through certified session border controllers (SBCs), providing a unified telephony framework (albeit with fewer features) that can be controlled from the Teams environment.

Suppose Teams users don’t wish to purchase Microsoft phone licenses. In that case, they can still integrate their telephony system with Teams through Mitel’s Telephony-only client available in MiCollab and enjoy all the robust telephony features that Mitel offers. This is part of Mitel’s MiCollab offering and can be turned on with a simple toggle switch. In addition, Mitel Assistant is available for free on the Microsoft app store and delivers Mitel softphone capabilities to Teams users’ desktops as a floating app. Mitel Assistant allows you to make and transfer calls, search directories, set speed dials, import contacts, activate three-way conferencing, and more from your Teams screen.

Mitel also offers presence integration between Teams and Mitel telephony users, allowing Teams users to see whether a colleague is on a PBX-based phone call – even if that colleague doesn’t have a Teams client. A user’s phone status is visible from their Outlook emails and can help determine direct routing by routing calls to the next available user.

With these Mitel tools co-existing with Microsoft Teams, a uniquely elegant hybrid solution evolves, taking advantage of premise or private cloud solutions from Mitel’s MiCollab with a cloud-based collaboration solution in Microsoft Teams.

This is a strategy that Microsoft promotes within one of its other entrenched products (Microsoft SQL Servers), as referenced by Rohan Kumar, Corporate VP for Azure Data, in a TechCrunch article, in which Kumar says, “…while the migration of on-prem workloads is happening, Microsoft’s customers are all moving at very different speeds and some, for a multitude of reasons, may never move to the cloud at all.”  In Mitel’s eyes, the parallels with unified communications are strikingly similar.

Making Teams More of a Team Player

Microsoft Teams is great for many things, from video meetings to sharing documents. But many businesses still need high-quality telephony applications to run their business. Schools and universities, for example, rely on mass notification via mobile devices to protect students, staff, and parents during emergencies. Financial services companies must maintain inbound contact centers supporting call recording and other advanced telephony features. Retail businesses need to connect workers on the sales floor to customer service applications via telephone to help customers in real-time.

Let’s look at two industries to see how Mitel plus Microsoft Teams can help businesses run better.

Healthcare

Consider a network of healthcare facilities. They use Teams for video collaboration between facilities, but what about emergencies where a doctor or nurse needs to respond when they’re not near a laptop? Telephony services can provide the critical link to life-saving answers in seconds. Or what about mobile service workers who are responsible for things like security and cleaning? Telephony apps keep them connected to colleagues with maximum efficiency.

Hospitality

Another sector that can benefit from a telephony-enhanced Teams environment is the hospitality industry. Hotels may use Teams for internal meetings or drive customer engagement, but telephones still play a critical role in their daily life. Guests rely on in-suite phone services to contact staff and receive messages. Cleaning staff can use those same phones to indicate when a room is clean and available for guests. Combining those communications with Teams enables hotels to stay connected to colleagues and customers from one platform.

Those are just some ways Mitel is committed to helping customers improve teamwork in a hybrid world. Phone calls, SMS notifications, and contact centers still play a vital role in many organizations, but most businesses don’t want to manage two separate communications and collaboration platforms. With Mitel, they don’t have to because the telephony functionality can be integrated with their overall communications experience, whether they’re collaborating in Teams and need to make a phone call from their laptop or desk phone or browsing the web and want the simplicity of click-to-dial automatically from any phone number.

Link to Original Article

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